Don't worry,
We've got you covered!
All physical products can be returned within the 30 days of purchase, as long as they are in perfect conditions and unused. Just contact us at info@sirenapatterns.com before you start your return and include your purchase order so we can expect it in the mail.
Unfortunately digital items can’t be returned. But contact us so we can help you have any questions or setbacks.
Shipping, Returns & Refund Policy
Effective date: 1st August 2021
For our online store/physical products
Shipping Terms
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed, it will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect goods once they are on route to you. Any incorrect address details will often result in the parcel being returned to the sender; in which case you will be charged for re-delivery. Sirena Elite will not be responsible for any misplaced or unclaimed parcels by the courier company.
Delivery Time
Orders will arrive within 7 to 15 business days after processing normally. If you are buying products during promotional periods, it may take a little longer for our products to be delivered to you.
We are not responsible for delays outside our control. If delivery of the products to you is delayed by an event outside our control (e.g., because of postal/courier delays, logistics or bad weather), we’ll let you know as soon as possible.
Delivery Fee
All Customers are required to pay the delivery/shipping fee for any orders they place.
TAXES/CUSTOMS/VAT
Local and international (outside of Puerto Rico) deliveries to and may be subject to applicable taxes, VAT’s and duties which are to be paid by the Customer.
You are required to check with your local tax official to see what import duties and/or VAT you are required to pay in your place of residence.
Returns & Refunds
Please return your product after contacting Sirena Elite at info@sirenapatterns.com within 15 days from the date of receiving the order. Products must be returned in a clean and new condition, with all pricing, packaging, and brand labels secure. Sirena Elite will provide you the Return address by sending you an email upon your request.
Please note that the Customer is responsible to pay the Shipping/Delivery fee when returning the product. We recommend that all returns be sent using a traceable carrier. Sirena Elite will not be held responsible for packages not received by us that were returned without a tracking number.
We reserve the right to accept or reject a return and refund request at sole discretion. We do not accept requests in the following circumstances:
- Return/Refund request is made after 15 days from the date of receiving the product.
- Product is used and damaged by the Customer
- Incomplete product or partial order
- Fraudulent Return/Refund request
FOR DIGITAL PRODUCTS
Due to the nature of the digital products, you fully understand and accept that all our digital products and services are non-refundable. All sales are final with regards to digital products and services offered by us.
Returns & Refunds
For more information or to initiate a return request, please get in touch with our Customer Support team by sending an email on info@sirenapatterns.com
